Shipping policy

Shipping

Orders ship from the United States. Processing times vary by shop batch, preorder status, and fulfillment window. If an item is a preorder or has a delayed fulfillment period, the product page or shop announcement will list the expected timing. You will receive tracking information when your order ships.

Domestic and international shipping rates are shown at checkout when available for your destination. International orders may require customs information, including recipient tax IDs or local import identifiers for some destinations.

Duties and import taxes

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or local delivery fees charged by their country or carrier unless checkout explicitly states that those fees are prepaid.

Address issues

Please make sure your shipping address is complete and correct at checkout. If an order has not shipped yet, contact support@studioheartbreak.com as soon as possible with your order number. Studio Heartbreak is not responsible for redelivery, rerouting, replacement, or return costs caused by incorrect or incomplete customer-provided addresses.